Benjamin Franklin Plumbing of Ann Arbor (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, text messaging programs, phone calls, and other communications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address
Billing information
Appointment details
Communication preferences
Any information submitted through forms, chat, phone calls, or text messages

We may also automatically collect certain technical information when you use our website, including:

IP address
Browser type
Device information
Pages visited
Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

Provide plumbing services
Schedule appointments
Respond to inquiries
Send appointment reminders and service updates
Communicate about estimates, invoices, and customer support
Improve our website and customer experience
Comply with legal obligations
We will never share your contact information for marketing purposes.

3. SMS/Text Messaging Communications

By providing your phone number, you consent to receive conversational, informational, appointment, and customer care text messages from Benjamin Franklin Plumbing of Ann Arbor.

These messages may include:

Appointment confirmations
Appointment reminders
Technician arrival updates
Customer support communications
Follow-up service communications

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying:

STOP to unsubscribe
HELP for assistance

Text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We may share your information only in the following limited circumstances:

With vendors, service providers, and contractors who perform services on our behalf;
With our franchisor or affiliated franchise entities solely as necessary to provide operational support and customer service;
When required by law, legal process, or governmental request;
To protect the rights, safety, and property of our business, customers, or others;
In connection with a merger, sale, financing, acquisition, or transfer of business assets.

We do not sell, rent, or share customer contact information with third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.

Cookies may help us:

Understand website usage
Remember preferences
Improve site performance
Support marketing and analytics efforts

You can modify your browser settings to decline cookies; however, some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

Request access to your information
Request correction of inaccurate information
Request deletion of your information
Opt out of certain communications

To exercise any privacy rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 13, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date.

Privacy Policy

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